Our subscription service sends your pet's essential items, such as food, treats, and supplies, on a regular schedule, directly to your doorstep. This ensures you never run out of important supplies.
How does the subscription service work?
You select the products you need and choose a delivery schedule that suits you. We'll automatically ship the items to you at the chosen intervals. You can modify, pause, or cancel your subscription anytime.
How do I sign up for the subscription service?
Simply browse our website, select the products you want, and choose the subscription option and delivery frequency on the product page or at checkout.
Can I change the items in my subscription?
Yes, you can add, remove, or swap items in your subscription at any time through your account dashboard.
How do I adjust the delivery schedule?
You can change the frequency of your deliveries by logging into your account and selecting the new schedule that fits your needs.
Is there a minimum commitment period for the subscription?
No, there is no minimum commitment. You can cancel your subscription anytime without any penalties.
Do I get a discount with the subscription service?
Yes, subscribers save 10% on every order of treats. Cat and dog food subscribers save 5% on every order. These discounts are automatically applied to your subscription purchases.
How will I be billed for my subscription?
Your payment method will be charged automatically on the same day your order is processed and it will ship out typically within 1-3 days.
Can I use discount codes with my subscription?
Yes, some, but not all, promotions and discount codes are eligible for subscription orders.
How long does it take for my order to arrive?
Delivery times vary based on your location. Typically, orders are delivered within 3-5 business days after processing.
Can I track my subscription deliveries?
Yes, you will receive a tracking number via email once your order is shipped.
What if I need my order sooner than the scheduled delivery?
You can place a one-time order for expedited shipping or adjust your subscription to an earlier delivery date.
What if an item in my subscription is out of stock?
If an item is temporarily out of stock, we will notify you and offer a suitable replacement or allow you to skip that item for the delivery cycle.
Can I subscribe to non-food items as well?
Yes, our subscription service covers a wide range of pet supplies, including toys, grooming products, and accessories.
How do I cancel my subscription?
You can cancel your subscription anytime by logging into your account and selecting the cancel option for your subscription plan.
What is the return policy for subscription items?
Our standard return policy applies to subscription items. If you’re not satisfied with a product, you can return it within 30 days of receipt for a refund or replacement.
How do I contact customer support?
You can reach our customer support team via email at orders@polkadog.com or by calling us at 339-502-9843.
Can I get personalized recommendations for my pet?
Yes, our customer support team is happy to provide personalized recommendations based on your pet’s needs and preferences.
For any other questions or concerns, feel free to contact our customer support team. We’re here to help!
Customer Reviews
Customer Reviews
Ali K. Verified Buyer
The best training treats!
My dogs go crazy for these treats & they are perfect for training! They are only 3 ingredients so they are easy on the stomach which is a huge bonus too.
David W. Verified Buyer
Salmon Says Yum!
Great treats for our walks around the block.
Jesus D H. Verified Buyer
My Pup Loves This!!! This treats are amazing! My dog loves them and literally demands them all the time. I will be buying a ton more!
Anna-Lena S. Verified Buyer
Our Dogs Favourite! Salmon Says Bits are our dogs favourite treats next to the Chicken Littles Bits. Ellie is absolutely obsessed with them. The Bits have a great size for training or bringing them along on a walk. Highly recommend!
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